With the ability to implement direct engagement utilising Biopanel across the remaining workforce within 20 minutes of notification of the issue, key data was gathered surrounding the reasons for the spike in attrition. The data gathered revealed concerns amongst the incumbent workforce surrounding rates of pay.

Of 78 HGV Drivers that were surveyed:

• 24% confirmed that they were either unhappy or of average happiness in their role
• 42% confirmed that something could be done to increase their happiness within the workplace.

When this was drilled down further using the Biopanel detailed reporting download, individuals confirmed that the reason for their dissatisfaction was the current pay rate.

This key data triggered exit interviews with 16 exiting drivers, of which 7 confirmed that the pay rate onsite was too low. A benchmarking exercise was completed which demonstrated that the pay rate was significantly lower than 14 lead competitors within the area.

Despite enjoying the work, the HGV Drivers were frustrated with the remuneration. This exercise confirmed the data gathered from the Biopanel unit and allowed our client to review their remuneration offerings in line with local area competitors resulting in improved happiness and reduced attrition.